How To Order:

On the site choose your ribbon colour print colour, font and message

By E-mail: personalisedsashes@ntlworld.com

By Telephone: 01223 911833 or 07747746460 9.00am - 5.00pm Monday - Thursday Friday 9.00am - 4.00pm

Payment

Cheque:  If you are paying by cheque, your goods will be posted after your cheque has cleared, please allow 7 working days.  If you are in need of your order before that please use a secure payment by card. 

BACS: Details by request

Paypal/Google Checkout:  Your delivery address should be the same one as the address to which your card is registered.   Your goods should be posted the next working day after payment has cleared, subject to stock levels.  Please note:  98% of our orders are posted the next working day after payment has cleared.

Privacy Policy:  We guarantee that you will be able to shop with complete confidence. Your credit card details will only be used to process your payment.  The card details will then be disposed of safely.  Your credit/debit card details have not and will never be stored or passed on by us.

Your card security

We can guarantee that you will be able to shop with confidence.  Payments through our site goes through paypal or Google Checkout where we have no contact with your card details.  Your statement will show as Daisy Crafts UK.

If you wish to make payment by telephone please be assured that we only use your personal information to process and dispatch your order, only.  

P & P charges

We try our best to keep our postage and packing fees to a minimum.  We send all parcels first class post.  If you require next day delivery please choose this option when ordering.  If your parcel does not arrive within a few days please let us know and we will do our best to recover it.  However, the Royal Mail will not allow us to do this until the parcel has been missing for fifteen days.  If you are in need of your order quickly we will also offer Special Delivery, this is charged at the current price from the Royal Mail.  We are sorry but after your parecl has left us, unless it is Special Delivery, we are unable to trace it or hurry the delivery process.

Refunds Policy

If there is an error or damage to your purchase we will are happy to offer either an exchange or a full refund.  However, we are sorry but if the error is yours we are unable to offer either.  Please check your spelling, twice, before sending your order. 

All items are checked before sending but in the unlikely event that the goods are damaged or faulty please contact us within 28 days to personalisedsashes@ntlworld.com 

to let us know we will then arrange for a full refund or exchange and send you instructions on returning the item. 

Disclaimer

Please note that these ribbons are not toys and therefore young children should be supervised by a responsible adult.  They should also be kept away from naked flames.